Rikardia Network OÜ, registry code 16574602, located at Elupuu tee 13, Laiaküla, Viimsi vald, Harjumaa 74008 (hereinafter: the Platform) is the administrator and owner of the application “Rikardia” (hereinafter: the Application). The following terms of use (hereinafter: Terms of Use) apply to the legal relationship between the users of the Platform and the Application. All users of the Application are bound by the Terms of Use.
1. General Provisions
1.1. The interpretation of the legal relationships arising from the use of the Application shall be based on the Law of Obligations Act, other laws of the Republic of Estonia, other legal acts, and the agreements specified in the Terms of Use.
1.2. The Platform has the right to unilaterally change the Terms of Use at any time by notifying users on the Application’s website.
2. Nature and Conditions of Use of the Application
2.1. The Application is a brokerage environment created and managed by the Platform, which allows persons registered as service providers (hereinafter: Practitioners) to offer various services (hereinafter: Services) and registered users (hereinafter: Users) to purchase Services.
2.2. Only registered Practitioners have the right to offer Services in the Application. When ordering a Service from the Application, a service agreement is concluded in the context of the Law of Obligations Act, where the parties are the Practitioner (contractor) and the User (client).
2.3. The use of the Application takes place under a simple license granted by the Platform. The license agreement is valid indefinitely and is free of charge for the User. Deficiencies in the software will be corrected as soon as possible, but technical failures may sometimes occur, and the Platform cannot guarantee that the Application will always work flawlessly. The Platform is also not liable for any damages that arise due to the Application not working or being unavailable as desired. If the User’s right to use the Application is canceled, the corresponding simple license also becomes invalid.
2.4. Since the Application is merely a communication tool between the User and the Practitioner, the Platform cannot influence or be responsible for the quality and deficiencies of the Services. The Platform cannot guarantee that the provision of Services through the Application will always be correct and without deficiencies. The Platform does not provide the Services itself and is not responsible for the quality of the Services but mediates the conclusion of service agreements between Practitioners and Users.
3. Account Registration
3.1. Upon registration, the User submits a digital membership application (hereinafter: Membership Application) containing the following data:
3.2. The User confirms in the Membership Application that they have read the Terms of Use and are at least 18 years old.
3.3. Based on the Membership Application, a user account (hereinafter: Account) is created for the User in the Application. The Platform notifies the User of the creation of the Account via email.
3.4. The User logs into the Account by entering their email address and password.
3.5. To protect the Account, the User must keep their password confidential and ensure that third parties do not have the opportunity to order Services through the User’s Account without the User’s knowledge.
3.6. The Platform may refuse to approve the Membership Application and create an Account without reason. The Platform may also cancel the User’s Account and delete all data related to the User from the Application environment without reason or notice.
4. Creating a Practitioner Account and Ordering a Service
4.1. To join as a Practitioner, the Practitioner sends a request to info@rikardia.com (more info here) to conclude a contract and activate the Practitioner’s profile. Creating a Practitioner’s profile requires:
4.2. To book and pay for a Service, the User conducts a search through the Application, selecting the desired conditions (hereinafter: Booking).
4.3. After making a Booking, the User and the Practitioner receive a notification via Calendly. The notification includes the Service content, provision time and place, and the Practitioner’s details.
4.4. The Platform is not liable for any incorrect data provided by the Practitioner or User that results in improper fulfillment, non-fulfillment, or any resulting consequences.
4.5. The User and Practitioner can cancel an Order at any time. If the User cancels the Order less than 24 hours before the Service provision time or after the Service provision time, the Booking fee is non-refundable, as the Practitioner cannot fill the reserved time slot. The Platform will send an invoice to the User’s email address for the corresponding amount.
4.6. The User has the right to transfer their Booking to third parties if they cannot attend the Session themselves. In such cases, billing is between the User and the third party.
4.7. Services are provided to both individuals and legal entities.
4.8. The Platform has the right to change these terms at any time.
5. Provision of Service
5.1. The following terms are accepted by the Practitioner. In unspecified matters, the general regulation of the Law of Obligations Act applies.
5.2. The Practitioner provides the Service booked by the User under the Agreement. The Practitioner performs the Service within the time specified in the Application.
5.3. The User pays the Practitioner a fee for the Service according to the Session fee set by the Practitioner in the Application.
5.4. The Practitioner undertakes to provide the Service according to the ethics of the Practice and to immediately inform the User of any circumstances affecting the Service provision (e.g., contraindications, illness, etc.).
5.5. The Practitioner has the right to ask the User for information necessary for providing the Service.
5.6. The User undertakes to provide the Practitioner with information necessary for providing the Service.
5.7. The User has the right to ask clarifying questions about the nature and provision of the Service or withdraw from the Service at any time.
6. Service Fee
6.1. All Service prices listed in the Application are in euros.
6.2. The Practitioner determines the Service fee by the types of Services, and it is visible during the Session booking on each Practitioner’s profile.
6.3. The fee listed on the Practitioner’s profile is final and exhaustive. The Practitioner must withhold all legally required mandatory taxes and payments (income tax, unemployment insurance premium, mandatory pension insurance premium, etc.) from the Service fee themselves.
7. Payment of the Service Fee by the User
7.1. The User and Practitioner may settle the payment for the service provided through the Application or on-site after the Service. For an invoice request, send an email to info@rikardia.com.
7.2. Credit card payments in the Application are processed through Stripe, Inc. When making a credit card payment, the Platform is the payee, which forwards the received Service fee to the Practitioner no later than 14 days after deducting all due and payable financial obligations owed to the Platform by the Practitioner.
7.3. By offering credit card payments, the Platform acts as the Practitioner’s economic agent, mediating payments made in the Application. The User’s obligation to the Practitioner is considered fulfilled from the moment the payment order is given for the money to be transferred to the Platform’s bank account. The Platform is not the executor of the User’s payment order.
8. Service Quality
8.1. The Practitioner must ensure the compliance of the Service with the Practice method.
8.2. The Platform is not responsible for any deficiencies in the provision of the Service. The User can only make claims and use remedies against the Practitioner (except for the limited right to complain as specified in point 9). The Platform does its best to ensure the Service quality meets the requirements.
9. Right to Complain
9.1. The User has the right to file a complaint with the Platform within 7 days of the Service provision (hereinafter: Complaint).
9.2. The Complaint must be submitted through the Application or via email, in Estonian or English, with as clear a description of the problem as possible.
9.3. The Platform forwards the Complaint to the Practitioner without delay, requests the Practitioner’s comments, and reviews the Complaint within three business days.
9.4. The Platform subjectively assesses the validity of the Complaint based exclusively on the data submitted with the Complaint and collected from the Practitioner.
9.5. If the Platform finds the Complaint valid, the Platform may withhold all or part of the Service fee and refund it to the User.
9.6. The Complaint is not a statutory remedy for the User.
10. Handling of User’s Personal Data
10.1. The User hereby consents to the processing of their personal data by the Platform.
10.2. Personal data provided by the User during Account creation and Booking is entered into an electronic register and used to provide information to the Practitioner and offer Services to the User.
10.3. The User has the right to request the deletion of their contact information from the database at any time.
10.4. Security systems that meet the average reasonable level in the economic and professional activity field are used when requesting card information.
10.5. The source of personal data and the basis for their processing is the establishment of a user relationship in the Application upon creating an Account. The processing of personal data is a prerequisite for booking Services.
10.6. The registered personal data includes information about the User’s Booking – surname, first name(s), phone number, email address, payment method, agreement with the Terms of Use.
10.7. Personal data is processed by Rikardia Network OÜ, registry code 16574602, located at Elupuu tee 13, Laiaküla, Viimsi vald, Harjumaa 74008.
10.8. User and Practitioner receive each other’s personal data necessary for providing the Service (including User’s email address and name). The User hereby consents to the Platform forwarding such data.
10.9. The Platform undertakes not to disclose registered personal data to third parties not specified in these Terms of Use.
10.10. The Platform has the right to disclose User’s personal data to third parties if the obligation to process personal data arises from the law.
10.11. The User has the right to check their personal data, as well as to change or request the removal of their personal data from the Platform or Practitioner’s databases.
10.12. The User consents to the Platform sending the following to the email address provided during Account creation or Order placement:
11. User Responsibility and Dispute Resolution
11.1. The User undertakes to use the Application only in accordance with the law and good practices.
11.2. Disputes arising from the Terms of Use between the User and the Platform are resolved according to the laws of the Republic of Estonia. In case of no agreement, disputes are settled in Harju County Court.
12. Obligation and Binding Nature of the Terms of Use
12.1. By creating an Account, checking the box “I agree with the terms of use of the application” and then clicking the “Agree” button, the User confirms that they have read, understood, agree with, and acknowledge the binding nature of the Terms of Use.
12.2. The Terms of Use are mandatory and binding in full for the User.
Vladimir Korolenko
